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eBanking Frequently Asked Questions (FAQs)

Login FAQs:

Will I need a new username and password?

With the eBanking platform, your username will be the same, but for security reasons, you may need to reset your password. If you do not remember your username, please click the "Forgot your username or password?" button or call us at 401-596-7000.

What do I need to do before logging in for the first time? 

Update your browser. Unfortunately, Internet Explorer will no longer be supported. In order to have an optimal and secure user experience, please check that you are using a recent version of one of the following supported browsers: Google Chrome, Firefox, Safari (macOS only), or Edge (Windows only).

If your phone isn’t setup for auto updates, you will have to manually update the current WCCU app. You will no longer need your WCCU VISA® app, because your card information is now included in the new WCCU Mobile app.

How do I login to the new platform?

Have Used Online & Mobile Banking Before Haven't Logged In Before

- Login from our website homepage.
- Use your existing username and password.
- Follow the easy steps to identify yourself.
- Receive and enter an access code at a phone or email we have on file (Code is valid for only ten minutes).
- You may be asked to change your password.
- Agree to the terms and conditions.
- Enjoy the new platform!

If you do not remember your username, please click the "Forgot your username or password?" button or call us at 401.596.7000. 

- Login from our website homepage.
- Click “Enroll Now” button.
- Follow the easy steps to identify yourself.
- Receive and enter an access code at a phone or email we have on file (Code is valid for only ten minutes).
- Create a username and password.
- Agree to the terms and conditions.
- Don't forget to download our app!

 

I’m a new business member, how do I login for the first time?

New businesses cannot currently self-register. We will be happy to assist you with this process. Please call us at 401.596.7000 and we will get you started!

New to eBanking? Here's how to enroll:

Click Here to Enroll Now! Click Here to Enroll Now!

New Exciting Features 

Our new eBanking Platform offers easier navigation & better features whether you are on your phone, tablet or desktop computer.

Custom Dashboards: View the stuff most important to you and place it where you want it!

Budgeting Tools: Take Control of your finances by viewing where your money is being spent.

Create & Track Savings Goals: Set personal goals and track your progress!

Advanced Security: Active defenses and strong encryption keep you and your data safe.

VISA® Credit Cards: Manage your cards and make payments!

Debit & Credit Card Controls: Instantly lock & unlock your cards.

Instant Alerts: Get alerts when your account needs attention.

Travel Notices: Place a travel alert on your debit or credit card from anywhere.

Digital Wallet FAQs

What is Apple Pay/Google Pay/Samsung Pay and who can use it?

Apple Pay, Google Pay, and Samsung Pay are mobile payment and digital wallet services that allows users to make contactless point-of-sale payments by digitizing and replacing a physical card and PIN transaction. Anyone who has a Apple, Samsung, or Android device can use the service. Download the apps either through the Apple App store or on the Google Pay store. Samsung Pay is pre-installed on most devices. 

How do I add my WCCU Debit and Credit Card to my Apple Pay/Google Pay/Samsung Pay app?

Go to your digital wallet on your phone and follow the on screen prompts through the following steps: Add A Card, Terms & Conditions, Card Verification.

How do I make my WCCU Debit or Credit Card my default card?

iOS – Apple Pay:
Select Default Card, select the WCCU Card you would like to use as your default card. If successful, a check mark will appear next to the card. Scroll down to Transaction Defaults, Scroll down and select Wallet & Apple Pay, Select the Settings icon on your Apple device. If you need further assistance please contact us, we are happy to help!

Android – Google Pay:
Open the Google Pay app, Tap Payment, then Tap the WCCU card you want to make your default. Turn on Default for in-store purchases.

Samsung Pay: Open Samsung Pay, Tap on your preferred WCCU card to get the “back of card” view, then Select “Set as default card.”

Have a question you don't see an answer to?

Don't hesitate to email us at eServices@westerlyccu.com or contact us today!

New to eBanking? Enroll Today!

Click Here to Enroll Now! Click Here to Enroll Now!

*Standard messaging, airtime, and data charges may apply. Availability subject to carrier limitations and phone capabilities. Samsung is a trademark of Samsung in the United States or other countries. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc. Google and the Google Logo are trademarks of Google Inc.

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