Fraud Protection

Working together, we can safeguard your finances and personal data.

  • Watch for suspicious emails
  • Beware of skimming devices
  • Use protective software on your computer
Watch for suspicious emails
Beware of skimming devices
Use protective software on your computer

Online security should be a top priority

In many ways, technology has made our lives much easier. But it's also opened up new avenues of attack for fraudsters, scammers and ID thieves. At Westerly Community Credit Union, we want to help you recognize the many ways lawbreakers attempt to gain access to your money and personal information. Please follow these simple steps while using WCCU's eBanking, the internet and email.

Senior Safety
WCCU is one of many credit unions nationwide taking a stand to protect the elderly from financial abuse. Click here to visit CU Senior Safeguard, an online, educational program developed to fight the financial scams and fraud being perpetrated against the elderly.

 
  • Westerly Community Credit Union will never ask you to send confidential information to us via email, such as your login ID, password, account numbers, or Social Security Number. 
  • If you receive any such request, DO NOT respond to it. Please notify us immediately at 401.596.7000
  • However, in order to establish or maintain financial services offered by WCCU, we may request confidential information through secure contact email or protected online applications. 
  • We will safeguard any information you share with us using security measures that comply with federal and state laws to ensure protections against unauthorized access.
  • Before submitting confidential information through a website, make sure the connection is secure. Normally, the URL address will begin with https://. You should also see a locked padlock icon at the bottom of your browser window.
  • Exercise caution when conducting business with parties that contact you over the internet and request that you send payment to them or to a third party. Never provide personal information over the phone or the internet if you did not initiate the contact.
  • Always log off websites where you have entered a user ID and password and when you are done with your Online Banking session. Do not just close out the window.
  • Keep your eBanking password secure. Do not share your password with anyone. No financial institution or reputable business will ever ask you for your password.
  • Do not use obvious or easily obtainable information for your passwords, such as your name or date of birth, pet’s name, child’s name, etc. Select a password that uses letters, numbers and symbols to make it harder to guess and change it frequently.
  • Do not store passwords on the devices you use to access eBanking. Secure or encrypt password files.
  • Do not use your eBanking password on other websites.
  • Never access eBanking from a public wireless access point (ex: hotel or library computers) because these may not be secure and can be easily monitored by fraudsters.
  • Establish eBanking alerts to monitor for large and unusual transactions.
  • Frequently check eBanking and your eStatements to look for fraudulent transactions or unauthorized logins. Immediately report any suspicious transactions or activity to the Credit Union.
  • Delete suspicious e-mails from unknown sources without opening them.
  • Do not click on links in an unsolicited e-mail or pop-up advertisement asking for personal information.
  • Do not open and install attachments and free software from unknown sources.
  • If you receive an e-mail that warns you, with little or no notice, that an account will be shut down unless you reconfirm your personal information, do not reply or click on the link in the e-mail. Call the company cited in the e-mail using a telephone number you know to be genuine to confirm if the request is authentic.
  • Do not send confidential information such as account numbers and passwords over the internet in an e-mail.
  • Install anti-virus and anti-malware protection software on your computer and make sure it is always up to date and running. Frequently scan for viruses.
  • Update all computer programs and mobile operating systems to protect against new security vulnerabilities.
  • Password protect and enable auto-lockout on your mobile devices to prevent unauthorized access.
  • Only download mobile apps from authorized vendors.
If you notice any of these signs, scan your computer for viruses or malware and check your account for fraudulent activity:
  • Unauthorized logins to your eBanking account.
  • Unusually small transactions posting to your accounts that you do not recognize.
  • Computer running slowly or dramatic loss of computer speed.
  • Changes in the look of your computer screen or internet pages.
  • Unexpected computer reboot.
  • Unexpected request to enter a one-time password or other information during a session.
  • New or unexpected toolbars or icons.
  • Inability to shut down or restart the computer.
  • Unusual pop-up messages.
  • Inability to login to the eBanking site.
  • Internet pages redirected to unusual or unexpected sites.
  • What is skimming?
    • Skimming is the act of stealing PIN and debit card information using skimming devices and cameras attached to ATMs and merchants' electronic payment devices.
  • What is a skimming device?
    • A skimming device is a card reader that is placed over the real card reader slot of the machine which typically looks identical to the real reader. When a card is slid or swiped through the skimming device, all card information from the magnetic strip is saved. There is also a hidden camera(s) pointed directly at the keypad of the machine to record a patron typing in his/her PIN.
  • How does skimming happen?
    • The criminal compiles the data from the skimming device and the camera(s) and creates fake debit cards using the stolen information. As technology advances, skimming devices and hidden cameras are becoming much more difficult to detect. Skimming can happen at ATMs, gas pumps and anywhere else credit and debit cards are accepted. It is important to know what you can do to help protect yourself from a skimming attempt.

3 Skimmer-Protection Tips
  • Cover Your PIN
    • Always cover the keypad of a machine when putting your PIN in using your hand. Criminals use hidden cameras to steal PIN information. By covering the keypad, you significantly decrease the chances of a criminal accessing your PIN.
  • Observe the ATM
    • Before using a machine, look for anything that may look out-of-place. If the card reader feels loose, there may be a skimmer attached. A genuine card reader will be securely attached to the ATM. Be sure to examine the keypad as well. If the keypad looks different from the rest of the machine, something may be wrong. Lastly, you will want to inspect the machine and surrounding area for any hidden cameras.
  • Monitor Your Accounts
    • Regularly check your accounts. If there is any suspicious activity on your account, contact us immediately at 401.596.7000.

Other Resources

  • If you think you might be a victim of identity theft, we've prepared a checklist of steps you can take to safeguard your finances and begin repairing the damage.
  • For more tips on elder fraud prevention and reporting, check out our Financial Education Center.

Westerly Community Credit Union is a full-service credit union with Rhode Island branches in Westerly, Richmond and Wakefield.

Financial Education
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eBanking

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